Customer Service/Call Center Training
About The Course
Trenholm State’s Customer Service/Call Center Training program prepares students for careers in today’s customer-focused workplace. This eight-week program develops essential skills in customer communication, problem-solving, conflict resolution, and active listening while also providing career-readiness and job-placement support.听
Skill Participants Will Learn
Upon completion, the students will be able to:
- Effective customer communication听
- Active listening
- Problem-solving听听
- Conflict resolution听听
- Customer service techniques听听
- Workplace and career-readiness skills听听
Potential Career Opportunities
The program prepares students for employment opportunities such as:听
- Customer Service Representative听听
- Call Center Representative听听
- Technical Support Specialist听听
- Customer Support Specialist听听
- Client Services Representative听听
Scholarships or Student Support听
Scholarships may be available. Additional support includes:听
- Stipends and incentives for students who successfully complete the program听听
- Transportation assistance听听
- Childcare assistance听听
- R茅sum茅-writing assistance听听
- Interview preparation听听
- Job-placement services听听
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Contact听
ahurst@trenholmstate.edu听
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Program Overview
Customer Service/Call Center Training
- Program Contact
- 334.420.4400
- workforce@trenholmstate.edu
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Program Length:
8 weeks
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Location
Patterson Site: 3920 Troy Highway, Montgomery, Alabama 36116
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Day & Times
Tuesdays and Thursdays, 6:00 pm 鈥� 8:30 pm
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Delivery Format
In-person instruction -
Tuition
$999 but scholarships may be available